Main role:
Enable ETMA (Enterprise Translation
Management Architecture) users to meet their Hewlett Packard Enterprise
translation business needs, by providing technical support for the ETMA system,
tools and processes
Main responsibilities:
1.Ability to manage large volume of
incoming requests and/or projects - categorize, prioritize and take action
2.Ability to coordinate data that
comes in from multiple places/users
3.Able to recognize and understand
the inter-relationships between different pieces of data and systems structure
4.Ability to interpret data and
learn new web based applications
5.Strong critical thinking, ability
to make hard decisions and back them up with solid reasoning.
6. Self-motivated to learn new
systems, processes, strategies
7.Aptitude for quickly grasping
concepts and methods then applying them to business.
8.Problem solver - able to
investigate to root cause and solve hierarchy user support, data quality and
process issues
9.Adherence to policy
10.Ability to take constructive
criticism
11.Ability to effectively converse
and listen to others concerning work instructions and process flows
12.Ability to work across
countries, cultures and policies
13.Ability to work across multiple
levels of management
14.Ability to work in an ever
changing environment - processes, systems, priorities
15.Ability to work in a team
environment (many remote) with a good understanding of TEAM (Together Everyone
Achieves More)
· Willing to share knowledge with
the team
Educational Qualifications : Any
Graduate
Experience : Experienced
Location : Chennai
Position requirements:
1.English Fluent
2. Excellent Written and Verbal
Communication Skills
3.Studies in Computer Science,
Information Systems, or equivalent experience.
4.Previous Tech Support experience
required (1 – 2 years of experience).
5.Familiarity with basic data
management techniques.
6.Patching, upgrading, migration,
database maintenance and troubleshooting, backup and recovery.
7.Advanced data manipulation and reporting
skills, expert in Excel, formulas & Vlookup, macros (Preferred).
8.Applied software development
experience including .NET, Java, HTML, XML, ASP (Preferred)
hp job openings on Technical Support Specialist in September 2015
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Oleh
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