About Company :
It is the policy of BMC Software to
afford equal opportunity for employment to all individuals regardless of race,
color, age, national origin, physical or mental disability, history of disability,
ancestry, citizenship status, political affiliation. BMC Software helps leading companies
around the world put technology at the forefront of business
transformation, improving the delivery and consumption of digital services. From mainframe to
cloud to mobile, BMC delivers innovative IT management solutions that have
enabled more than 15,000 customers to leverage complex technology into
extraordinary business performance - increasing their
agility and exceeding anything they
previously thought possible. BMC Software.
Location:Maharashtra , Pune
Educational Qualifications :
B.E/B.Tech
Experience : Experienced
Job Description
1.Provide implementation and post
implementation customer support for an assigned customer.
2.Focus on Severity 1 and 2 issues
from a reactive stand point and sharing
account intelligence with wider BMC support
org.
3.Lead/Enage in Premier Swarming to
reduce resolution times and align with corporate standards
4.Directly manage or provide strong
oversight to highest priority customer support issues and situations.
5.Minimizes the backlog and aging
of support issues and reduces the need for the customer to escalate issues to see
progress at work group and organizational level Strongly collaborate with Customer Engineering, R&D, Professional
services and other internal groups accessing
Premier customers.
Qualifications
1.Serve as customer Trusted Advisor
and Advocate during the creation, implementation and support of
solutions using BMC products.
2.Leveraged customer Peer to peer
chat improving pro activity and quckly addressing low priority issues.
3.Proactively manage technical
relationship according to the customer’s business priorities with an eye to avoiding
business-critical situations and maximizing the solution value
4.Educate customers on known
product issues that could affect the implemented solution
5.Educate customers on features of
product already implemented or that have not been implemented and contain strong
business value for customer
6.Tightly collaborate with Customer
Success Managers resulting in support delivery tied to validated customer
success criteria
BMC Software Recuirtment on Technical Supp Analyst
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